At Solvix AI, we’re passionate about helping service businesses streamline operations through automation, AI, and smart integrations. The launch of ServiceM8 14 is a big step forward in this mission, with powerful updates that make managing jobs, teams, and customers easier than ever.
If you’re already running your business on ServiceM8, this release brings upgrades across job cards, scheduling, mobile apps, AI tools, reporting, and even customer communication. If you’re not yet on ServiceM8, this release makes it more compelling than ever to adopt.
Top Highlights of ServiceM8 14
Here are some of the most exciting new features you’ll want to know about:
- Smarter Checklists & Job Cards – Enter tasks faster, copy/paste checklists, apply templates to existing jobs, and send quotes via SMS.
- AI Boosts Productivity – More accurate auto-quotes/invoices, email subject suggestions, and AI access to your ServiceM8 data through MCP.
- Messaging Upgrade – Send photos and files like PDFs directly in SMS conversations at no extra cost.
- Mobile Power – New iOS design, markup improvements, and an expanded Android “Light” app that lets staff create and manage jobs on the go.
- Suppliers Add-On – Map suppliers, contact them from job cards, and streamline reordering.
- Scheduling & Routing – Auto-routing for daily jobs, home or office start points, and CarPlay integration.
- Cleaner Pricing & Costing – Smarter imports, live warnings for outdated pricing, and better job costing vs. actuals.
- Time & Visibility Tools – Real-time editing visibility, flexible leave entry, GPS shift reports, and detailed checkout logs.
- Custom Reporting – Build your own reports, use AI prompts to generate insights, and export with one click.
- AI Phone & Office Agents – Phone Agent answers after-hours calls, books jobs, and saves transcripts. Office Agent flags overdue quotes and drafts replies automatically.
Why It Matters
For service businesses, every small improvement in quoting, scheduling, or communication compounds into big efficiency gains. ServiceM8 14 tackles the everyday pain points:
- Less admin, more billable time
- Fewer pricing errors and data mistakes
- Smarter routing and scheduling to cut wasted travel
- Faster communication with customers and suppliers
- Better visibility into staff time, job status, and costs
How Solvix AI Helps You Leverage These Updates
At Solvix AI, we make sure businesses don’t just use ServiceM8 — they master it. Here’s how we can help you get the most from this release:
- Automation & Integration – Connect ServiceM8 to your accounting, CRM, or supplier systems so jobs flow seamlessly from quote to completion.
- Reporting That Matters – Set up dashboards and automated reports so you see profit margins, staff productivity, and customer trends at a glance.
- AI-Tailored Workflows – Customize Smart Writing Helper, Phone Agent, and Office Agent so they speak in your brand’s tone and follow your procedures.
- Data Clean-Up & Setup – Prepare your item lists, supplier info, and asset records so pricing warnings and imports work smoothly.
- Team Training & Change Management – Roll out the new mobile features, checklist improvements, and leave tracking with confidence across your staff.
It’s all about freeing up your team to focus on delivering excellent service — while the system handles the repetitive, behind-the-scenes work.
Things to Watch Out For
A few reminders as you adopt ServiceM8 14:
- Train your team on the new mobile UI and checklist workflows.
- Clean up old item and supplier data before turning on new pricing tools.
- Review privacy settings for GPS tracking and staff visibility.
- Standardize templates for SMS, quotes, and invoices to avoid confusion.
- Check which add-ons (Suppliers, Phone Agent, Office Agent) are included in your current plan.
Final Thoughts
ServiceM8 14 is more than just an update — it’s a toolkit for running a leaner, smarter, and more automated service business. And with Solvix AI as your partner, you can turn these features into real, measurable improvements.
Whether it’s connecting ServiceM8 to your existing systems, building reporting dashboards, or tailoring the new AI agents to your workflows, we’re here to help.